FAQ
Q: I’m having problems navigating the website! Help!
A: If you’re having website trouble, just give us a call at 215-253-3599 and we’ll happily walk you through the website or take your ticket orders over the phone.
Q: Other than through the website, where can I purchase tickets?
A: Tickets will be on sale in the lobby of the Ritz at the Bourse beginning Monday, October 12, and in the lobby of the Prince Music Theater beginning Friday, October 16.
Q: How do I redeem my 6-pass for tickets?
A: 6passes must be redeemed online at www.pff09.org. If you have not already done so, register for an account on the site using the same email address you purchased your PFS membership or Festival 6pass with. As you begin adding films to your shopping cart you will notice a “Use Pass” check box that you can apply to 6 tickets in your cart. Be sure to Update your Cart before proceeding to checkout.
*Note that 6passes cannot be redeemed toward Opening, Closing, or Centerpiece screenings.
Q: How do I pick up my badge for the festival?
A: Starting Tuesday, October 13th, all Festival Badges, as well as individual tickets can be picked up in the lobby of the Ritz at the Bourse located at 400 Ranstead St (4th Street between Market and Chestnut). During the festival, badges can be picked up at the Festival Hospitality Suite in the Hotel Palomar, located at 117 S 17th St (corner of 17th and Sansom). You must bring a Photo ID to be applied to your badge in order to be issued your Festival Badge. Festival Badges are available for pick up at the Hospitality Suite from 11am-6pm throughout the festival.
(If you do not have the abilities to print or email photographs we will take your photograph in the Hospitality Suite when you claim your badge)
Q: How do I pick up my tickets for the festival?
A: Just click “Print”! When you purchase your tickets online or by phone a Print-@-Home ticket will be send to the email address you provide. Be sure to print only one copy of each ticket, as they contain unique barcodes that can only be scanned once.
(If you do not have a printer and need to retrieve your tickets from a Will-Call station, please email info@filmadelphia.org requesting this)
Q: If I’ve purchased tickets that I can no longer use, can I return or exchange those tickets?
A: While all sales are final for ticket purchases, we are willing to exchange tickets. Any exchanges must occur prior to 48-hours before the film in question. For example, a ticket for a film that is screening at 7:30pm on Friday, October 16th may not be exchanged later than 7:30pm on Wednesday, October 14th. All ticket exchanges may be done at our ticketing outpost at the Ritz at the Bourse, starting Monday, October 12th.
Q: If a show is sold out, is there any way to still get tickets?
A: Yes! There are three ways you can get tickets for a film that has sold out in advance. First, you can purchase an all-access badge, and use the badge-holders line to enter any screening. Alternatively, on the day of the show, you can visit our Main Box Offices to get tickets to previously unavailable screenings. Each morning at 9:00 a.m., the Main Box Offices release a limited number of tickets to that day's screenings. Day-of-Show Tickets must be purchased in-person; they are not available by phone or online. Finally, if you are unsuccessful at the box office, you can go directly to the theatre of the screening you wish to attend. Arrive up to one hour before the scheduled screening time to line up and wait for last-minute access to the films. Tickets will be sold in sequential order and based on availability. The tickets are $10 for most films ($20 for Opening or Closing Night and $15 for Centerpiece Screenings). Only cash is accepted, so be sure to stop by the ATM before coming to the theatres.
Q: I’m having problems navigating the website! Help!
A: If you’re having website trouble, just give us a call at 215-253-3599 and we’ll happily walk you through the website or take your ticket orders over the phone.
Q: Other than through the website, where can I purchase tickets?
A: Tickets will be on sale in the lobby of the Ritz at the Bourse beginning Monday, October 12, and in the lobby of the Prince Music Theater beginning Friday, October 16.
Q: How do I redeem my 6-pass for tickets?
A: 6passes must be redeemed online at www.pff09.org. If you have not already done so, register for an account on the site using the same email address you purchased your PFS membership or Festival 6pass with. As you begin adding films to your shopping cart you will notice a “Use Pass” check box that you can apply to 6 tickets in your cart. Be sure to Update your Cart before proceeding to checkout.
*Note that 6passes cannot be redeemed toward Opening, Closing, or Centerpiece screenings.
Q: How do I pick up my badge for the festival?
A: Starting Tuesday, October 13th, all Festival Badges, as well as individual tickets can be picked up in the lobby of the Ritz at the Bourse located at 400 Ranstead St (4th Street between Market and Chestnut). During the festival, badges can be picked up at the Festival Hospitality Suite in the Hotel Palomar, located at 117 S 17th St (corner of 17th and Sansom). You must bring a Photo ID to be applied to your badge in order to be issued your Festival Badge. Festival Badges are available for pick up at the Hospitality Suite from 11am-6pm throughout the festival.
(If you do not have the abilities to print or email photographs we will take your photograph in the Hospitality Suite when you claim your badge)
Q: How do I pick up my tickets for the festival?
A: Just click “Print”! When you purchase your tickets online or by phone a Print-@-Home ticket will be send to the email address you provide. Be sure to print only one copy of each ticket, as they contain unique barcodes that can only be scanned once.
(If you do not have a printer and need to retrieve your tickets from a Will-Call station, please email info@filmadelphia.org requesting this)
Q: If I’ve purchased tickets that I can no longer use, can I return or exchange those tickets?
A: While all sales are final for ticket purchases, we are willing to exchange tickets. Any exchanges must occur prior to 48-hours before the film in question. For example, a ticket for a film that is screening at 7:30pm on Friday, October 16th may not be exchanged later than 7:30pm on Wednesday, October 14th. All ticket exchanges may be done at our ticketing outpost at the Ritz at the Bourse, starting Monday, October 12th.
Q: If a show is sold out, is there any way to still get tickets?
A: Yes! There are three ways you can get tickets for a film that has sold out in advance. First, you can purchase an all-access badge, and use the badge-holders line to enter any screening. Alternatively, on the day of the show, you can visit our Main Box Offices to get tickets to previously unavailable screenings. Each morning at 9:00 a.m., the Main Box Offices release a limited number of tickets to that day's screenings. Day-of-Show Tickets must be purchased in-person; they are not available by phone or online. Finally, if you are unsuccessful at the box office, you can go directly to the theatre of the screening you wish to attend. Arrive up to one hour before the scheduled screening time to line up and wait for last-minute access to the films. Tickets will be sold in sequential order and based on availability. The tickets are $10 for most films ($20 for Opening or Closing Night and $15 for Centerpiece Screenings). Only cash is accepted, so be sure to stop by the ATM before coming to the theatres.
